Air Force Collectables Help Online Assistance

• How do I sign in to Air Force Collectables?
• How do I sign out of Air Force Collectables?
• What if I forgot my password?
• How do I become a registered user for Air Force Collectables?
• How do I add an available item to my bag?
• How do I remove an available item from my bag?
• How do I remove all items in my bag?
• Who can I contact if I have questions?
• Is my credit card information secure through Air Force Collectables?
• Can I update my account contact information?
• Can I change my e-mail address and password?
• Can I view my previous orders placed on Air Force Collectables?
• Can I provide special instructions with my order?

How do I sign into Air Force Collectables?

To sign into your account, click Sign In on the menu bar and enter your e-mail address and password. If you do not have an account, please click Register on the menu bar.« Back to top

How do I sign out of Air Force Collectables?

To sign out of your account, click Sign Out on the menu bar and you will return to the home page. If Sign Out does not appear on the menu bar, then you are not currently signed in to the site.« Back to top

What if I forgot my password?

If you have forgotten your password, click Sign In on the menu bar to access the Sign In screen. At the bottom of the page, click on the Forgot your password? link. On the password retrieval page, you may enter your e-mail address, and then click Get Password. We will send your password to the e-mail address we have on file for your account.« Back to top

How do I become a registered user for Air Force Collectables?

To become a registered member of this site, click Register on the menu bar and enter your Profile and Account information. Then click Register. There is no cost to become a registered member. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one letter and one number. Passwords are case sensitive.« Back to top

How do I add an available item to my bag?

To add an available item to your bag, on the item page then click Add to Cart.« Back to top

How do I remove an item from my bag?

To remove a single item from your bag, click the x box next to the item you wish to remove.« Back to top

How do I remove all items in my bag?

To remove all items in your bag, click the Clear Cart button.« Back to top

Who can I contact if I have questions?

Please click Contact Us on the menu bar to learn how to reach us regarding any questions or issues you may have and we will contact you.« Back to top

Is my payment information secure through Air Force Collectables?

YES! Your payment information is held by the Paypal platform and protected with a secure SSL Certificate that encrypts all your transactions through the Paypal site with industry-standard secure sockets layer (SSL) technology and all your credit card information and personal information are protected by them.« Back to top

Can I update my account contact information?

To update your contact information you must first Sign In. Click My Account on the menu bar to access your account information. Select the Profile for which you wish to update the contact information. Make your changes and then click Save.« Back to top

Can I change my e-mail address and password?

To update your e-mail address and password you must first Sign In. Click My Account on the menu bar to access your account information and then select Change E-mail Address and Password from the My Account menu. You may update your e-mail address, first and last name, and change your password, then click Save. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one letter and one number. Passwords are case sensitive.« Back to top

Can I view my order history?

To view your order history you must first Sign In. Click My Account on the menu bar to access your account information. Select View Order History from the My Account menu and then select the order number for the order you wish to view.« Back to top

Can I provide special instructions for any order?

You can include special instructions for any order during checkout. In your bag, click Checkout. On the Payment page, type your special instructions or comments in the Special Instructions text box. These instructions are included with the order. Click Place Order to continue with the checkout process.« Back to top

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